Telehealth Services

Telehealth services aim to provide easy access to services. 

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Let's Talk offers Technology Assisted Therapy (TAT), also known as Telehealth. Most, but not all, insurance plans pay for services provided via telehealth. 

Let's Talk uses the encrypted, HIPAA-compliant Electronic Healthcare Record (EHR) platforms Therapy Notes or Headway (based on type of insurance) for telehealth sessions. Unlike some other platforms, Therapy Notes and Headway do not require the client to download any software to their device. The client will access and check in for their telehealth sessions via their personal Patient Portal account.  The therapist will be alerted of the client's presence and will begin the session at the scheduled time. 

Telehealth is not appropriate for all clients. The appropriateness and safety of using telehealth for a client's services will be assessed by using a screening process, performed by the therapist, that will determine whether or not telehealth is an appropriate means of receiving services for the client.  The screening process is required to be completed in person and will be completed during the client's first session (called the intake session). In some instances, a second in-person session may be required to complete the screening process. 

​If telehealth is determined to be appropriate for the client, subsequent visits may take place via telehealth.​ In order to be seen via telehealth, the client is required by the Virginia Board of Counseling to be physically located in Virginia during all telehealth sessions. The client is also required to have full privacy for their sessions, to have a device with a camera, and to have a strong internet connection.  ​

If telehealth is determined not to be a good fit for the client, the client will be required to be seen in-person. If in-person services are not feasible for the client, Quarternote will provide referrals for other professionals outside of our practice. The use of telehealth may be revisited and another screening may be performed in the future.